Privacy Policy – Guardian Snow Removal
Effective Date: November 23, 2025
Guardian Snow Removal (a trade name of 1000728215 Ontario Ltd.) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website guardiansnowremoval.ca, contact us, request a quote, book services, or become a customer. We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Ontario laws.
1. What Personal Information We Collect
We may collect the following types of information:
• Name, email address, phone number, and billing/mailing address
• Service address (the property where snow removal is performed)
• Before-and-after photos of the property (for service records, quality control, and — only with your explicit consent — promotional or marketing purposes). We will never publish identifiable photos of your home without your prior permission.
• Payment information (processed through Jobber, Stripe, e-transfer, or cheque)
• Service history and preferences (e.g., walkway priority, pet locations, gate codes)
• Time-tracking and GPS data of our staff while on your property (for accurate billing and service verification)
• Technical data when you visit our website (IP address, browser type, pages visited) via Google Analytics, Meta Pixel, and Google Ads
• Communication records (emails, texts, call logs)
2. How We Collect Your Information
• Directly from you through our website contact form, Jobber booking forms, phone calls, texts, emails, in-person quotes, or cheques
• Automatically via cookies and tracking tools (Google Analytics, Meta Pixel, Google Ads remarketing)
• Through photos taken by our crews before and during/after service
• Through Jobber client portal and payment systems
3. How We Use Your Information
• Provide, schedule, and invoice snow removal and ice management services
• Send service reminders, weather alerts, and post-service updates via email or SMS
• Process payments (including cheques) and issue receipts
• Improve service quality (reviewing before/after photos, staff time on site)
• With your explicit consent, feature anonymized or approved before-and-after photos in our marketing and promotional materials (website, social media, flyers, etc.)
• Operate and improve our website and advertising
• Comply with legal and tax requirements
4. Sharing Your Information
We only share your information with trusted parties who help us operate our business:
• Jobber (client management and invoicing platform)
• Payment processors (Stripe, banks for e-transfer or cheque deposits)
• Subcontractors or employees who need access to your service address
• Professional advisors (accountants, lawyers)
• Law enforcement or government authorities when required by law We never sell your personal information.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies from Google Analytics, Meta Pixel, and Google Ads for analytics and remarketing. You can manage cookie preferences in your browser.
6. Data Security
We protect your information with industry-standard measures including SSL encryption, secure hosting, password-protected systems, and restricted employee access.
7. Data Retention
We retain your information only as long as necessary for service delivery, billing, tax purposes (7 years), or legal requirements. Photos and service records are kept for quality and dispute-resolution purposes (and longer only if you have consented to marketing use).
8. Your Rights Under PIPEDA
You have the right to:
• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent at any time (including consent for promotional use of photos)
• File a complaint with the Office of the Privacy Commissioner of Canada
9. Children’s Privacy
Our services are not directed to individuals under 14. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
For any questions, access requests, corrections, or to withdraw consent:
Guardian Snow Removal
Privacy Officer: Christopher Fischer
43 Goldthorne Ave, Etobicoke, ON M8Z 5S7
Email: chris@guardiansnowremoval.ca